If you've never used telehealth for weight loss, the process might feel unfamiliar. Here's exactly what to expect, step by step.
Step 1: Choose a provider
Start by comparing providers on factors that matter to you: cost, consultation type (video vs phone vs text), medication range, and delivery options. Our provider comparison page ranks all major options.
Step 2: Online health assessment (5–15 minutes)
Every provider starts with an online questionnaire covering your height, weight, medical history, current medications, previous weight loss attempts, and health goals. This is usually done through their app or website before your consultation.
Step 3: Doctor consultation (10–20 minutes)
You'll speak with an AHPRA-registered doctor via video call, phone call, or async text (depending on the provider). The doctor reviews your health assessment, asks follow-up questions, discusses medication options, and determines if you're eligible.
Be honest and thorough — this helps the doctor prescribe the right medication. Key things to mention: all current medications, any health conditions, your weight history, and your expectations.
Step 4: Prescription
If eligible, the doctor prescribes your medication. Depending on the provider, this is either:
- Bundled delivery: The provider ships the medication directly to you (common with subscription services like Juniper, Hub Health)
- e-script: A digital prescription sent to your phone that you take to any pharmacy (common with pay-per-consult services like Qoctor, InstantScripts)
Step 5: Starting your medication
Your medication arrives (1–3 business days for delivery) or you pick it up from a pharmacy. For injectable medications, the provider should give you instructions on self-injection technique.
Step 6: Follow-up
Most providers schedule regular check-ins (monthly or quarterly) to monitor your progress, adjust doses, and address side effects. Good ongoing support is essential — weight loss medication isn't "set and forget."
What if I'm not eligible?
A good provider will explain why and suggest alternatives. Most providers don't charge (or offer a refund) if medication isn't prescribed.